Service Providers

Requiring accountability of the service provider insures the client receives a fair return for each maintenance dollar spent. This requirement forms the foundation for our comprehensive analysis, which results in the types of information required by the client to maximize the forklift fleet at the lowest possible cost.

Our analysts hold the service provider accountable. They are charged with reviewing forklift repairs as if the forklift belonged to CJK Services. Using their expertise and the detailed information contained within our repair databases, our analysts evaluate such items as labor hours, parts costs, repair intervals, troubleshooting, consumables and warranty charges. They reconcile the technician's repair order write-up with the invoice for accuracy. Our analysts have found frequent 'keying' errors - errors that result in inaccuracies (i.e., charges for parts not consumed during a repair). Our analysts approve an invoice for payment with the full knowledge that, if the forklift had belonged to them, they would have paid the invoice without hesitation.

However, if they find any portion of an invoice questionable, they have an obligation to the client to address the repair directly with the service manager. Our analysts discuss credits and adjustments, negotiating in good faith on behalf of our clients. Our clients expect and receive a full accounting.

Although most service providers do not like to be held accountable, our years of repair experience have gained us great respect within the service repair community. Service managers understand we mutually work for the same client and are focused on the same result.